Failed Quality Growth

This is the quality growth process visual. The reason organizations fail to achieve quality growth is because they fail to capture who they are and capitalize on it. How do you do that? Moving backwards, from right to left, everyone wants quality growth and has a strategy to achieve it. Before strategy though comes culture. […]

Coaches Coaching Coaches?

Working with my speech coach, to create a keynote speech the last few months has reminded me of the value of executive coaching for MY clients. What do I mean? Even though you’re skilled and salty, the world expects more from you than before and you have to invest in yourself more than before, in […]

It’s Upside Down – The Space Where Innovation Happens

A few months ago, I worked with a client to capture their culture on paper so they could use it to innovate ways to attract more of the clients they wanted and didn’t have. It’s upside down. It’s not what you’d expect. It’s how you create space for innovation to happen… It’s a common PROBLEM […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]