Attraction or Transaction

Here’s a business development question: How many of your clients would answer the phone if you called them after 9pm? When I do business development work with clients to increase the number of their clients that would answer their phone after 9pm, the focus is on attraction – sharing lessons learned, and creating connection and […]

The Vital Few Defeats Trivial Many

You’ve heard of the 80/20 Principle – there are a small number of causes (the vital few) that are responsible for a majority of the results in the world. 80/20 is a label to point-out that there are imbalances in the world.  These imbalances can be 80/20, 90/10 or 70/30. . . For example, 10% […]

I Wish I Would Have…

Whenever we think of ‘living life to the fullest’ or ‘building a legacy’ our head goes straight to ‘what’ great thing we will do at some future date.  There is no guarantee we will succeed or have enough time – there are many things out of our control. We have control over WHO WE ARE […]

Stale Conversation

I live in Dallas, which is a large city with more restaurants per capita than NYC, yet it is not uncommon to ask someone where they would like to eat and they say ‘I don’t know’. The same thing can happen when asking for feedback. I have a client who is frustrated by not receiving […]

2 Reasons for Your Success

To help me understand an organization’s business quickly, I use a question I learned from a client. The question is ‘what are the 1 or 2 things you do exceptionally well?’ Sourcing business deals and simplifying processes is an example of an answer I’ve heard before. You may not believe your organization does anything special, […]

Be Impressive

Last week I was in a meeting with a healthcare client. He had been asked by his CEO to create a plan to add 5,000 sqft of new facility space in order to solve a problem. My client did what was IMPRESSIVE – he started by THINKING ABOVE THE LINE. He looked at the problem, […]

At a LOSS for Words…

During coffee with a client today, he expressed his discomfort with not knowing if one of his rising stars was engaged or ready to ‘jump ship’. He would ask, ‘how are you feeling’ or ‘is everything ok’, not knowing how else to measure her level of engagement. To avoid this feeling of uncertainty, here are […]

Getting to the Airport Faster

When I returned my rental car to the airport last week, I was approached by a man in a bright yellow vest. He introduced himself as Jesse, informed me he worked for the rental car company, and asked if he could take me to the terminal in the car I had just returned. I looked […]

What I Learned From Hearing ‘NO’

It’s hard to advise prospective clients on what they NEED when they want what they WANT, regardless of the evidence. I lost a deal this week because I did what was hard. Lessons for all of us when we lose a deal: 1. Stay positive. 2. You’re the expert, don’t let anyone tell you how […]

What Everyone is NOT Saying

Last week I was in a meeting that I felt went really well. At the end, I asked the 15 team members to write down, on a sticky note, ‘what’s on your mind?’ It uncovered several helpful nuggets that will significantly increase the value of our next meeting. Several people were concerned about, and named, […]