Skill with Questions – Using Conciliatory Questions

Most of us struggle with talking about sensitive subjects successfully. For example, what do you do if you have a leader that creates a new policy that everyone must follow and the leader is the worst offender? What kind of question can you use to help solve the problem? Use a conciliatory question. This type […]

Revoked! Your Cultural Drivers License

Do you remember anticipating your first drivers license? As soon as you received it, you were going to use one of your family’s cars and ‘burn rubber’ or show-off to friends. Beforehand, what if your parents shared you were going to be responsible for part of the ownership of the car? What if they expected […]

Simply Ride the Razor’s Edge to Better Decision Making

Do you ever witness someone making a mountain out of a mole hill? Here’s a way to effectively deal with it. William of Ockham was a Franciscan Friar who studied logic in the 14th century. He popularized the decision making principle called ‘Occam’s Razor’. Occam’s Razor means that if there are several possible ways (i.e. […]

URGENCY is Excellence in Every THOUGHT, ACTION & INTERACTION

Our family does yard work and our 5 children participate. For example, our 13 and 16 year-old boys mow the lawn. Recently, one child complained that I made their job of weeding a flower bed more difficult. I had spaded the bed to loosen the dirt to make the weeding easier. This child complained that […]

Leadership is a Family Road Trip

A Smith family road trip (7 people in a minivan) is filled with frustration from siblings not always getting along and enjoyment from reaching a destination, and it is shared. Have you ever taken a trip by yourself? It’s not as enjoyable is it? Why? Because you have no one to share it with. Leadership […]

Cram a Gallon of Meeting into a Quart of Time

Sometimes you have a lot to do in a short meeting time. One tactic I used recently was what I call a ‘Quick Start’. I asked 15 meeting participants to prepare their answers to 8 key questions that needed solutions to move the business forward in the next 3 months. The obstacle was, we only […]

CEO’s, Improve Your Satisfaction Score Quickly

I learned from Ryan Suydam at Client Savvy how to turn a survey question into quick action, every time. You don’t just ask a question i.e. on a scale from 1-5, how do you rate your job satisfaction? You create a gap analysis. Most CEO’s I meet, survey from time to time, using a 1-5 […]

A Significant Leader Does WHAT They Do Because of WHO They Are

A Significant Leader Does WHAT They Do Because of WHO They Are You can’t achieve your purpose, in other words, your optimal results, without knowing WHO you are first. It’s interesting, most of us don’t know WHO we are. WHO incorporates 2 questions – WHAT & WHY. WHAT we’re doing or performance, is what I […]

You Cat Stop Meow, I’m on a Roll!

Do you know how to stay on a roll? You deal with ALL SURPRISES successfully. You know what a GOOD SURPRISE is? Something that brings out your best. You know what a BAD SURPRISE is? A problem. Dealing with a problem is usually when your attitude changes. You act less than your best. In other […]

THE TRUTH About Loading a Dishwasher

My wife and I have successfully started a basketball team – we have 5 children. Since we are a team, we all have roles and tasks, including chores. We just took our oldest to college and everyone still at home has received a promotion, and chores have been reshuffled. What we did is what most […]