CEO’s, Improve Your Satisfaction Score Quickly

I learned from Ryan Suydam at Client Savvy how to turn a survey question into quick action, every time. You don’t just ask a question i.e. on a scale from 1-5, how do you rate your job satisfaction? You create a gap analysis. Most CEO’s I meet, survey from time to time, using a 1-5 […]

A Significant Leader Does WHAT They Do Because of WHO They Are

A Significant Leader Does WHAT They Do Because of WHO They Are You can’t achieve your purpose, in other words, your optimal results, without knowing WHO you are first. It’s interesting, most of us don’t know WHO we are. WHO incorporates 2 questions – WHAT & WHY. WHAT we’re doing or performance, is what I […]

You Cat Stop Meow, I’m on a Roll!

Do you know how to stay on a roll? You deal with ALL SURPRISES successfully. You know what a GOOD SURPRISE is? Something that brings out your best. You know what a BAD SURPRISE is? A problem. Dealing with a problem is usually when your attitude changes. You act less than your best. In other […]

THE TRUTH About Loading a Dishwasher

My wife and I have successfully started a basketball team – we have 5 children. Since we are a team, we all have roles and tasks, including chores. We just took our oldest to college and everyone still at home has received a promotion, and chores have been reshuffled. What we did is what most […]

Demonstrate You Know How to Earn Trust

I recently read a Linked-In post on how to earn trust by a healthcare executive, Kyle Majchrowski, through his experience hiring contractors for construction projects through a competitive proposal and interview process. During this process, everyone shares their success stories to earn trust, to win the project, and it works, unless everyone else shares their success […]

THINK Before You Act

Summer is almost over, and if you have school-age children or team members that do, you know there are unavoidable distractions to the work day unique to summer. For example, your child calls you from home to report how unfairly they were just treated by a sibling, and suggest what consequences should befall them. We […]

When Push Comes to Shove, Don’t…

Have you ever lost a key team member, a business opportunity or not been paid by a client? I call these moments – that create anger, hurt, and frustration ‘defining moments’. In other words, how we respond when things don’t go our way defines WHO we really are, and distinguishes us from our competition. In […]

I Made It… Is This REALLY It?

I’m working with a healthcare organization in a high-stakes game. They’ve invested years of their lives in education, have worked long hours, own facilities, and have many, well-paid people. They’ve ‘made it’, but how they attract patients, get paid, and fit in the market is influx. If you’re this organization, and having a 1-day leadership […]

Your Name Is Your Favorite Word in the World

I office at home and my wife and I have 5 school age children. It’s summer vacation now, and this morning, I was in the kitchen and my 9 year-old blurted-out from the adjoining family room, ‘can I watch television?’. My reply was, ‘what am I, a dog?’. I have a name! In this case […]

Addicted to Distraction

Here are some excerpts from a New York Times article by Tony Schwartz and my comments. Addiction is the relentless pull to an activity that interferes with daily life. By that definition, nearly everyone I know is addicted to the internet. It has replaced work itself as our most socially sanctioned addiction. HERE’S A SIMPLE […]