THE TRUTH About Loading a Dishwasher

My wife and I have successfully started a basketball team – we have 5 children. Since we are a team, we all have roles and tasks, including chores. We just took our oldest to college and everyone still at home has received a promotion, and chores have been reshuffled. What we did is what most […]

Demonstrate You Know How to Earn Trust

I recently read a Linked-In post on how to earn trust by a healthcare executive, Kyle Majchrowski, through his experience hiring contractors for construction projects through a competitive proposal and interview process. During this process, everyone shares their success stories to earn trust, to win the project, and it works, unless everyone else shares their success […]

I Made It… Is This REALLY It?

I’m working with a healthcare organization in a high-stakes game. They’ve invested years of their lives in education, have worked long hours, own facilities, and have many, well-paid people. They’ve ‘made it’, but how they attract patients, get paid, and fit in the market is influx. If you’re this organization, and having a 1-day leadership […]

Navigating a Perfect Storm Firing Dilemna

What would you do if you had an under performing team member who was caught lying? Wait, there’s more… They were also just diagnosed with cancer. Is that all? No. You also learn their spouse was fired from their job two weeks ago and your attorney is in your ear NOT to fire them because […]

Failed Quality Growth

This is the quality growth process visual. The reason organizations fail to achieve quality growth is because they fail to capture who they are and capitalize on it. How do you do that? Moving backwards, from right to left, everyone wants quality growth and has a strategy to achieve it. Before strategy though comes culture. […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]

Attraction or Transaction

Here’s a business development question: How many of your clients would answer the phone if you called them after 9pm? When I do business development work with clients to increase the number of their clients that would answer their phone after 9pm, the focus is on attraction – sharing lessons learned, and creating connection and […]

The Vital Few Defeats Trivial Many

You’ve heard of the 80/20 Principle – there are a small number of causes (the vital few) that are responsible for a majority of the results in the world. 80/20 is a label to point-out that there are imbalances in the world.  These imbalances can be 80/20, 90/10 or 70/30. . . For example, 10% […]

What I Learned From Hearing ‘NO’

It’s hard to advise prospective clients on what they NEED when they want what they WANT, regardless of the evidence. I lost a deal this week because I did what was hard. Lessons for all of us when we lose a deal: 1. Stay positive. 2. You’re the expert, don’t let anyone tell you how […]

Influence

Most of us have learned ‘tips and tricks’ to influence others instead of changing who we are. Here are steps. First, other people are attracted to joy. Who wants to be around people who are serious all the time? Second, after food & water, people crave respect. Respect is energizing to both parties. Third, only […]