Reverse Course! RESULTS Create Engagement

I worked with a successful healthcare client recently on using culture to enhance execution of strategy to optimize results. They had disagreement on 1. direction of the organization and 2. ownership – that had slowed the organization. What most leadership teams do is focus on thorny issues like these without first laying ground work to […]

Why Leadership is For The Many, Not Few?

Even if you flip burgers in a restaurant, you can be a leader… Who REALLY believes that? I didn’t , but I do now.   Why? LEADERSHIP IS MORE THAN THE SUBSTANCE OF YOUR WORK – flipping burgers, being a CEO or even a shift manager. Leadership is 1. connecting your work with your purpose, […]

How to Connect Your Identity & Performance

Last week I shared the Leadership 2.0 Loop. You ‘get in the loop’ by doing 1 thing to connect your identity & performance. What’s the ‘1 thing’ to do to connect your identity and day to day performance for optimal results? This is the 1 thing you can do this week by yourself – create […]

Unconventional Team Member Recognition

Do all your family members have the same capacity to give or be of help? For example, my 9 year old daughter doesn’t have the same financial capacity as my father, so when she offers to pay for lunch if I take her out, it makes a bigger impression on me than if my father […]

THE TRUTH About Loading a Dishwasher

My wife and I have successfully started a basketball team – we have 5 children. Since we are a team, we all have roles and tasks, including chores. We just took our oldest to college and everyone still at home has received a promotion, and chores have been reshuffled. What we did is what most […]

Demonstrate You Know How to Earn Trust

I recently read a Linked-In post on how to earn trust by a healthcare executive, Kyle Majchrowski, through his experience hiring contractors for construction projects through a competitive proposal and interview process. During this process, everyone shares their success stories to earn trust, to win the project, and it works, unless everyone else shares their success […]

I Made It… Is This REALLY It?

I’m working with a healthcare organization in a high-stakes game. They’ve invested years of their lives in education, have worked long hours, own facilities, and have many, well-paid people. They’ve ‘made it’, but how they attract patients, get paid, and fit in the market is influx. If you’re this organization, and having a 1-day leadership […]

Navigating a Perfect Storm Firing Dilemna

What would you do if you had an under performing team member who was caught lying? Wait, there’s more… They were also just diagnosed with cancer. Is that all? No. You also learn their spouse was fired from their job two weeks ago and your attorney is in your ear NOT to fire them because […]

Failed Quality Growth

This is the quality growth process visual. The reason organizations fail to achieve quality growth is because they fail to capture who they are and capitalize on it. How do you do that? Moving backwards, from right to left, everyone wants quality growth and has a strategy to achieve it. Before strategy though comes culture. […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]