Navigating a Perfect Storm Firing Dilemna

What would you do if you had an under performing team member who was caught lying? Wait, there’s more… They were also just diagnosed with cancer. Is that all? No. You also learn their spouse was fired from their job two weeks ago and your attorney is in your ear NOT to fire them because […]

Failed Quality Growth

This is the quality growth process visual. The reason organizations fail to achieve quality growth is because they fail to capture who they are and capitalize on it. How do you do that? Moving backwards, from right to left, everyone wants quality growth and has a strategy to achieve it. Before strategy though comes culture. […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]

Attraction or Transaction

Here’s a business development question: How many of your clients would answer the phone if you called them after 9pm? When I do business development work with clients to increase the number of their clients that would answer their phone after 9pm, the focus is on attraction – sharing lessons learned, and creating connection and […]

The Vital Few Defeats Trivial Many

You’ve heard of the 80/20 Principle – there are a small number of causes (the vital few) that are responsible for a majority of the results in the world. 80/20 is a label to point-out that there are imbalances in the world.  These imbalances can be 80/20, 90/10 or 70/30. . . For example, 10% […]

What I Learned From Hearing ‘NO’

It’s hard to advise prospective clients on what they NEED when they want what they WANT, regardless of the evidence. I lost a deal this week because I did what was hard. Lessons for all of us when we lose a deal: 1. Stay positive. 2. You’re the expert, don’t let anyone tell you how […]

Influence

Most of us have learned ‘tips and tricks’ to influence others instead of changing who we are. Here are steps. First, other people are attracted to joy. Who wants to be around people who are serious all the time? Second, after food & water, people crave respect. Respect is energizing to both parties. Third, only […]

How to Make Goals Inevitable

If you don’t have your team’s hearts or minds you won’t achieve results. (Sears?) If you only have their hearts, you will achieve reckless results, which is unpredictable. (RadioShack?) If you only have their minds, you will achieve spiritless results, which means you get the minimum from your team. (N. Korea?) If you have both […]

Falling Down as a Leader

Falling Down as a Leader… The quickest way to pick yourself up off the floor when things aren’t going your way is to be grateful. THINKING of something to be grateful for is one thing, ACTING grateful is another. How do you practice the HABIT of gratitude? GO HELP SOMEBODY! The habit of gratitude builds […]

The Vocation of the Business Leader, Topic: Leadership Mastery

The two most powerful words in leadership are: the virtues of magnanimity and humility. Master them. Learning to use them results in living your vocation authoritatively and avoid being authoritarian… What is a vocation? Everyone has a vocation. A vocation is a call to live, think and act in a certain way. It is a […]