Minimum vs. Maximum Standard

What can happen as you deal with issues this week is falling prey to the ‘tyranny of the minimum standard’. For example, one of my sons did less than the minimum in regards to one of his chores – cleaning the wood floors in our house. I didn’t let the conversation go where it could […]

Skill with Questions – Using Conciliatory Questions

Most of us struggle with talking about sensitive subjects successfully. For example, what do you do if you have a leader that creates a new policy that everyone must follow and the leader is the worst offender? What kind of question can you use to help solve the problem? Use a conciliatory question. This type […]

URGENCY is Excellence in Every THOUGHT, ACTION & INTERACTION

Our family does yard work and our 5 children participate. For example, our 13 and 16 year-old boys mow the lawn. Recently, one child complained that I made their job of weeding a flower bed more difficult. I had spaded the bed to loosen the dirt to make the weeding easier. This child complained that […]

Cram a Gallon of Meeting into a Quart of Time

Sometimes you have a lot to do in a short meeting time. One tactic I used recently was what I call a ‘Quick Start’. I asked 15 meeting participants to prepare their answers to 8 key questions that needed solutions to move the business forward in the next 3 months. The obstacle was, we only […]

A Significant Leader Does WHAT They Do Because of WHO They Are

A Significant Leader Does WHAT They Do Because of WHO They Are You can’t achieve your purpose, in other words, your optimal results, without knowing WHO you are first. It’s interesting, most of us don’t know WHO we are. WHO incorporates 2 questions – WHAT & WHY. WHAT we’re doing or performance, is what I […]

You Cat Stop Meow, I’m on a Roll!

Do you know how to stay on a roll? You deal with ALL SURPRISES successfully. You know what a GOOD SURPRISE is? Something that brings out your best. You know what a BAD SURPRISE is? A problem. Dealing with a problem is usually when your attitude changes. You act less than your best. In other […]

THE TRUTH About Loading a Dishwasher

My wife and I have successfully started a basketball team – we have 5 children. Since we are a team, we all have roles and tasks, including chores. We just took our oldest to college and everyone still at home has received a promotion, and chores have been reshuffled. What we did is what most […]

Demonstrate You Know How to Earn Trust

I recently read a Linked-In post on how to earn trust by a healthcare executive, Kyle Majchrowski, through his experience hiring contractors for construction projects through a competitive proposal and interview process. During this process, everyone shares their success stories to earn trust, to win the project, and it works, unless everyone else shares their success […]

THINK Before You Act

Summer is almost over, and if you have school-age children or team members that do, you know there are unavoidable distractions to the work day unique to summer. For example, your child calls you from home to report how unfairly they were just treated by a sibling, and suggest what consequences should befall them. We […]

When Push Comes to Shove, Don’t…

Have you ever lost a key team member, a business opportunity or not been paid by a client? I call these moments – that create anger, hurt, and frustration ‘defining moments’. In other words, how we respond when things don’t go our way defines WHO we really are, and distinguishes us from our competition. In […]