Selfish, Good Intentions, Struggling or Leader?

From a client meeting this morning – yes, at 7 a.m. on a Monday, I have a nugget to share. Which one of these types of people is the most pervasive in the leadership roles of organizations? Someone who is selfish and does not grow their people because they do not want to lose them. […]

It’s Upside Down – The Space Where Innovation Happens

A few months ago, I worked with a client to capture their culture on paper so they could use it to innovate ways to attract more of the clients they wanted and didn’t have. It’s upside down. It’s not what you’d expect. It’s how you create space for innovation to happen… It’s a common PROBLEM […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]

The Vital Few Defeats Trivial Many

You’ve heard of the 80/20 Principle – there are a small number of causes (the vital few) that are responsible for a majority of the results in the world. 80/20 is a label to point-out that there are imbalances in the world.  These imbalances can be 80/20, 90/10 or 70/30. . . For example, 10% […]

I Wish I Would Have…

Whenever we think of ‘living life to the fullest’ or ‘building a legacy’ our head goes straight to ‘what’ great thing we will do at some future date.  There is no guarantee we will succeed or have enough time – there are many things out of our control. We have control over WHO WE ARE […]

Be Impressive

Last week I was in a meeting with a healthcare client. He had been asked by his CEO to create a plan to add 5,000 sqft of new facility space in order to solve a problem. My client did what was IMPRESSIVE – he started by THINKING ABOVE THE LINE. He looked at the problem, […]

Getting to the Airport Faster

When I returned my rental car to the airport last week, I was approached by a man in a bright yellow vest. He introduced himself as Jesse, informed me he worked for the rental car company, and asked if he could take me to the terminal in the car I had just returned. I looked […]

What Everyone is NOT Saying

Last week I was in a meeting that I felt went really well. At the end, I asked the 15 team members to write down, on a sticky note, ‘what’s on your mind?’ It uncovered several helpful nuggets that will significantly increase the value of our next meeting. Several people were concerned about, and named, […]

Influence

Most of us have learned ‘tips and tricks’ to influence others instead of changing who we are. Here are steps. First, other people are attracted to joy. Who wants to be around people who are serious all the time? Second, after food & water, people crave respect. Respect is energizing to both parties. Third, only […]

How to Make Goals Inevitable

If you don’t have your team’s hearts or minds you won’t achieve results. (Sears?) If you only have their hearts, you will achieve reckless results, which is unpredictable. (RadioShack?) If you only have their minds, you will achieve spiritless results, which means you get the minimum from your team. (N. Korea?) If you have both […]