You Cat Stop Meow, I’m on a Roll!

Do you know how to stay on a roll? You deal with ALL SURPRISES successfully. You know what a GOOD SURPRISE is? Something that brings out your best. You know what a BAD SURPRISE is? A problem. Dealing with a problem is usually when your attitude changes. You act less than your best. In other […]

THINK Before You Act

Summer is almost over, and if you have school-age children or team members that do, you know there are unavoidable distractions to the work day unique to summer. For example, your child calls you from home to report how unfairly they were just treated by a sibling, and suggest what consequences should befall them. We […]

When Push Comes to Shove, Don’t…

Have you ever lost a key team member, a business opportunity or not been paid by a client? I call these moments – that create anger, hurt, and frustration ‘defining moments’. In other words, how we respond when things don’t go our way defines WHO we really are, and distinguishes us from our competition. In […]

Your Name Is Your Favorite Word in the World

I office at home and my wife and I have 5 school age children. It’s summer vacation now, and this morning, I was in the kitchen and my 9 year-old blurted-out from the adjoining family room, ‘can I watch television?’. My reply was, ‘what am I, a dog?’. I have a name! In this case […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]

I Wish I Would Have…

Whenever we think of ‘living life to the fullest’ or ‘building a legacy’ our head goes straight to ‘what’ great thing we will do at some future date.  There is no guarantee we will succeed or have enough time – there are many things out of our control. We have control over WHO WE ARE […]

Influence

Most of us have learned ‘tips and tricks’ to influence others instead of changing who we are. Here are steps. First, other people are attracted to joy. Who wants to be around people who are serious all the time? Second, after food & water, people crave respect. Respect is energizing to both parties. Third, only […]

Bad Help

What is bad help? Bad help is 1. supporting change and 2. not wanting to start with ourselves. In other words, our lips say ‘yes’ and our actions say ‘no’. We all do it without realizing during times of conflict. I was at a Seek Change event last week and one of the small groups […]

Falling Down as a Leader

Falling Down as a Leader… The quickest way to pick yourself up off the floor when things aren’t going your way is to be grateful. THINKING of something to be grateful for is one thing, ACTING grateful is another. How do you practice the HABIT of gratitude? GO HELP SOMEBODY! The habit of gratitude builds […]

How ‘Rich’ Can ‘Poor’ Be?

Do you ever worry? ‘By worrying you can’t add a single moment to your lifespan.’ What causes worry? Slavery – concern over what you will eat, what you will wear and what parties you were not invited to… In other words – concern over being ‘rich’ in a temporal sense. What causes freedom? Poverty. If […]