What Does ‘Nice’ Mean, Anyway?

HOW TO BECOME A GREAT CONVERSATIONALIST My sons take Latin at school and in a recent conversation, I learned from them that the meaning of the word ‘nice’ in Latin means ‘nothing’. So what? Here’s the point – what do most people do? Use ‘nice’ as a polite/likable way to fill the silence – when […]

The Leadership 2.0 Loop

When we were children, we accepted what adults said as true until about age 8. Then, we started asking a powerful question – WHY? The answer to WHY is the process or science behind what we believe. For example, when someone asks us what we believe leadership is, everyone has an answer, but what’s behind […]

How to Cutoff an Overly Controlling Talker

Do you know how to cutoff a colleague, client or family member that’s an overly controlling talker? You know, the one that can suck all the oxygen out of the room? One of two things usually happens in organizations and families: 1. Someone insults the overly controlling talker to interrupt them and embarrasses everyone in […]

Skill with Questions – Using Conciliatory Questions

Most of us struggle with talking about sensitive subjects successfully. For example, what do you do if you have a leader that creates a new policy that everyone must follow and the leader is the worst offender? What kind of question can you use to help solve the problem? Use a conciliatory question. This type […]

You Cat Stop Meow, I’m on a Roll!

Do you know how to stay on a roll? You deal with ALL SURPRISES successfully. You know what a GOOD SURPRISE is? Something that brings out your best. You know what a BAD SURPRISE is? A problem. Dealing with a problem is usually when your attitude changes. You act less than your best. In other […]

THINK Before You Act

Summer is almost over, and if you have school-age children or team members that do, you know there are unavoidable distractions to the work day unique to summer. For example, your child calls you from home to report how unfairly they were just treated by a sibling, and suggest what consequences should befall them. We […]

When Push Comes to Shove, Don’t…

Have you ever lost a key team member, a business opportunity or not been paid by a client? I call these moments – that create anger, hurt, and frustration ‘defining moments’. In other words, how we respond when things don’t go our way defines WHO we really are, and distinguishes us from our competition. In […]

Your Name Is Your Favorite Word in the World

I office at home and my wife and I have 5 school age children. It’s summer vacation now, and this morning, I was in the kitchen and my 9 year-old blurted-out from the adjoining family room, ‘can I watch television?’. My reply was, ‘what am I, a dog?’. I have a name! In this case […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]

I Wish I Would Have…

Whenever we think of ‘living life to the fullest’ or ‘building a legacy’ our head goes straight to ‘what’ great thing we will do at some future date.  There is no guarantee we will succeed or have enough time – there are many things out of our control. We have control over WHO WE ARE […]