Attraction or Transaction

Here’s a business development question: How many of your clients would answer the phone if you called them after 9pm? When I do business development work with clients to increase the number of their clients that would answer their phone after 9pm, the focus is on attraction – sharing lessons learned, and creating connection and […]

Stale Conversation

I live in Dallas, which is a large city with more restaurants per capita than NYC, yet it is not uncommon to ask someone where they would like to eat and they say ‘I don’t know’. The same thing can happen when asking for feedback. I have a client who is frustrated by not receiving […]

Be Impressive

Last week I was in a meeting with a healthcare client. He had been asked by his CEO to create a plan to add 5,000 sqft of new facility space in order to solve a problem. My client did what was IMPRESSIVE – he started by THINKING ABOVE THE LINE. He looked at the problem, […]

What I Learned From Hearing ‘NO’

It’s hard to advise prospective clients on what they NEED when they want what they WANT, regardless of the evidence. I lost a deal this week because I did what was hard. Lessons for all of us when we lose a deal: 1. Stay positive. 2. You’re the expert, don’t let anyone tell you how […]

What Everyone is NOT Saying

Last week I was in a meeting that I felt went really well. At the end, I asked the 15 team members to write down, on a sticky note, ‘what’s on your mind?’ It uncovered several helpful nuggets that will significantly increase the value of our next meeting. Several people were concerned about, and named, […]

How to Make Goals Inevitable

If you don’t have your team’s hearts or minds you won’t achieve results. (Sears?) If you only have their hearts, you will achieve reckless results, which is unpredictable. (RadioShack?) If you only have their minds, you will achieve spiritless results, which means you get the minimum from your team. (N. Korea?) If you have both […]

This Has Nothing to do with Construction. It’s Business.

Participating in “Improving Capital Projects Symposium” in Denver. A fantastic group of like-minded Owners, Architects and Contractors. The take away from Day 1 is collaborative behavior has to be taught to become part of the culture and then the behavior has to be fed and watered on a regular schedule to sustain and grow it. […]

Falling Down as a Leader

Falling Down as a Leader… The quickest way to pick yourself up off the floor when things aren’t going your way is to be grateful. THINKING of something to be grateful for is one thing, ACTING grateful is another. How do you practice the HABIT of gratitude? GO HELP SOMEBODY! The habit of gratitude builds […]

Your Virtue, The Greatest of Treasures

Your virtue, which is how you are characterized (prudent, courageous, having self-control, just…) is worth more than anything in the world. It is the greatest of treasures. It is WHO you are. It impacts HOW you do WHAT YOU DO. It impacts those around you. It is cumulative. It is the artifact you leave behind […]

Your life: are you moving in the right direction?

1. Only do things that take you towards your ‘WHY’ and mission. Read them frequently. 2. Your answer to ‘WHY’ you do what you do should be how you serve others. It has nothing to do with money, power or reputation. What is your ‘BIG WHY’? Without it your life is devoid of purpose. 3. […]