Act Unusually: 2 Keys to Operate Out of Hope

One of my children shared they made a disappointing grade on a recent exam. What’s the usual reaction of a parent? While at the airport last week, I sat next to a technology salesperson on their phone explaining to their boss they weren’t going to hit their sales goal. What’s the usual reaction of a […]

Voting Integrity vs. Duplicity

The things we commit to memory – passwords, anniversary dates, but specifically our principles, which are 2-3 truths we use to make decisions, reveal who we really are, and these truths do not change. What can change over time are our values and passions as we go through different seasons of life… What we value […]

Revoked! Your Cultural Drivers License

Do you remember anticipating your first drivers license? As soon as you received it, you were going to use one of your family’s cars and ‘burn rubber’ or show-off to friends. Beforehand, what if your parents shared you were going to be responsible for part of the ownership of the car? What if they expected […]

Leadership is a Family Road Trip

A Smith family road trip (7 people in a minivan) is filled with frustration from siblings not always getting along and enjoyment from reaching a destination, and it is shared. Have you ever taken a trip by yourself? It’s not as enjoyable is it? Why? Because you have no one to share it with. Leadership […]

You Cat Stop Meow, I’m on a Roll!

Do you know how to stay on a roll? You deal with ALL SURPRISES successfully. You know what a GOOD SURPRISE is? Something that brings out your best. You know what a BAD SURPRISE is? A problem. Dealing with a problem is usually when your attitude changes. You act less than your best. In other […]

Demonstrate You Know How to Earn Trust

I recently read a Linked-In post on how to earn trust by a healthcare executive, Kyle Majchrowski, through his experience hiring contractors for construction projects through a competitive proposal and interview process. During this process, everyone shares their success stories to earn trust, to win the project, and it works, unless everyone else shares their success […]

When Push Comes to Shove, Don’t…

Have you ever lost a key team member, a business opportunity or not been paid by a client? I call these moments – that create anger, hurt, and frustration ‘defining moments’. In other words, how we respond when things don’t go our way defines WHO we really are, and distinguishes us from our competition. In […]

CUTCO Wisdom From My Daughter

Did you ever sell CUTCO as a teenager? If you didn’t, CUTCO is a kitchen knife direct sales company. They sell premium knives, guaranteed for life, and they sell through a teen sales force that leverages their networks of family and friends. CUTCO knows who they are and they’re excellent at being who they are. […]

What We Learned is Wrong, Leadership is Scheduled

Leaders are ultimately measured by how well they are able to draw the excellence out of their people. As a leader, what can you do? Schedule time to draw out their excellence by forming them… What is formation? It’s fashioning another person in a particular way. When you schedule time to form your people, the only rule is to avoid […]

Attraction or Transaction

Here’s a business development question: How many of your clients would answer the phone if you called them after 9pm? When I do business development work with clients to increase the number of their clients that would answer their phone after 9pm, the focus is on attraction – sharing lessons learned, and creating connection and […]