What We Learned is Wrong, Leadership is Scheduled

Leaders are ultimately measured by how well they are able to draw the excellence out of their people. As a leader, what can you do? Schedule time to draw out their excellence by forming them… What is formation? It’s fashioning another person in a particular way. When you schedule time to form your people, the only rule is to avoid […]

It’s Upside Down – The Space Where Innovation Happens

A few months ago, I worked with a client to capture their culture on paper so they could use it to innovate ways to attract more of the clients they wanted and didn’t have. It’s upside down. It’s not what you’d expect. It’s how you create space for innovation to happen… It’s a common PROBLEM […]

The Service is the Service

I had a flight home last night and I bought something for dinner at one of the quick-serve restaurants in the airport while waiting for my plane. The cashier had a noticeably friendlier demeanor than you normally encounter, and then it happened… While I was waiting for my food, the cashier, pointing to the disposable […]

The Vital Few Defeats Trivial Many

You’ve heard of the 80/20 Principle – there are a small number of causes (the vital few) that are responsible for a majority of the results in the world. 80/20 is a label to point-out that there are imbalances in the world.  These imbalances can be 80/20, 90/10 or 70/30. . . For example, 10% […]

I Wish I Would Have…

Whenever we think of ‘living life to the fullest’ or ‘building a legacy’ our head goes straight to ‘what’ great thing we will do at some future date.  There is no guarantee we will succeed or have enough time – there are many things out of our control. We have control over WHO WE ARE […]

2 Reasons for Your Success

To help me understand an organization’s business quickly, I use a question I learned from a client. The question is ‘what are the 1 or 2 things you do exceptionally well?’ Sourcing business deals and simplifying processes is an example of an answer I’ve heard before. You may not believe your organization does anything special, […]

Getting to the Airport Faster

When I returned my rental car to the airport last week, I was approached by a man in a bright yellow vest. He introduced himself as Jesse, informed me he worked for the rental car company, and asked if he could take me to the terminal in the car I had just returned. I looked […]

What I Learned From Hearing ‘NO’

It’s hard to advise prospective clients on what they NEED when they want what they WANT, regardless of the evidence. I lost a deal this week because I did what was hard. Lessons for all of us when we lose a deal: 1. Stay positive. 2. You’re the expert, don’t let anyone tell you how […]

Can You Burpee More Than a 12 Year-Old?

I just turned 50 and in my mind I’m as fit as anyone walking around town. When I’m pressed for time and I can only do a short workout, I’ll shoot for 200 burpees, 20 per set, every 2 minutes for 20 minutes. I usually make it to +/- 185 because I simply run out […]

Bad Help

What is bad help? Bad help is 1. supporting change and 2. not wanting to start with ourselves. In other words, our lips say ‘yes’ and our actions say ‘no’. We all do it without realizing during times of conflict. I was at a Seek Change event last week and one of the small groups […]