When was the last time you had an ‘ice cream headache’? Was it actually eating ice cream or dealing with a team issue?

As you move-up in your leadership effectiveness, the ice cream headaches are bigger. The only way to ‘melt’ them away, sometimes completely, is to have conviction about using your heart to collaborate.

What does that look like? Smile or laugh, appreciate the other person and ask a question or two to enable the interaction to lead you towards a solution…

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